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Ordering


• How do I order online?

• How do I pay for my online purchase?

• How do I order offline?

• How much will I be charged for postage and packing?

• How do I know the site is secure?

• How do I trace my order once it’s been sent?

• How can I order an inspection/examination copy?

• How can I order a review copy?

• I am an author - how do I claim my author discount?

• I am a trade customer - who do I contact to place an order?








How do I order online? (Return to top)

Once you have selected your title to purchase ň click ăadd to basket┴, which will add your chosen title to your shopping basket. If your order information is correct press continue to proceed to the checkout.

If you wish to change any details then please click ăupdate basket┴ before you either ăcontinue shopping┴ or proceed to the checkout.

You will need to log-in by giving your user name and password. You will either be a new or existing user. If you are a ănew user┴ you will need to register.

If you are an ăexisting user┴ you will be asked for your credit card details and only when you click the ămake payment┴ your order will be placed and your card charged.



How do I pay for my online purchase? (Return to top)

You may order online using Amex, MasterCard, Visa or Switch/Maestro cards.

Please email sales@e-elgar.co.uk for further information or sales@e-elgar.com in N and S America



How do I order offline? (Return to top)

You may prefer to order offline, please email: sales@e-elgar.co.uk or sales@e-elgar.com in N and S America, fax or post your order to the address below and we will forward your order to our distributor. Please quote WEB on your order to receive your pre-payment discount.

Despatch details are as listed below.

Please supply:

1. Your name
2. Full delivery address (billing address if different)
3. Author, title and isbn of the book you wish to purchase
4. Payment details

Credit card details - including card type (e.g. Visa), number and expiry date (please note our US office does not accept Access or Switch cards and Diners cards are not acceptedby either distributors)

You may wish to use our offline order form and fill in your details as appropriate.

Please send to:

Edward Elgar Publishing Ltd
Glensanda House
Montpellier Parade
Cheltenham Glos GL50 1UA UK
Tel: + 44 1242 226934
Fax: + 44 1242 262111
Email: sales@e-elgar.co.uk

Or alternatively for our customers from North and South America:

Edward Elgar Publishing Inc
The William Pratt House
9 Dewey Court
Northampton
MA 01060-3815 USA
Tel: + 413 584 5551
Fax: + 413 584 9933
Email: sales@e-elgar.com



How much will I be charged for postage and packing? (Return to top)

Despatch details are as follows for orders processed by Marston Book Services.

They expect to despatch within 48 hours but please allow up to 7 working days during peak periods.
UK: £2.75 for the first book, 50p thereafter;
Europe: £3.00 per book for up to 5 copies; £2.00 per book for 6 or more copies (Surface post):
Northern Europe - up to 10 working days and Southern Europe - up to 21 working days
ROW: £5.00 per book for up to 5 copies, £4.00 per book for 6 or more copies (Airmail); up to 28 working days.

There are various courier methods available, details are on request.

For our customers from North and South America


Shipping and Handling details are as follows for orders processed by AIDC.

They ship all orders within 5 days of receipt. In the event that a book is not available, your order will be recorded and the book dispatched as quickly as possible.

US: (UPS Ground)

$5.00 for the first book
$1.00 for each additional book
$10.00 each for Multi-volume reference sets

Outside US: Airmail (6-8 weeks)

$15.00 for the first book
$5.00 for each additional book
$20.00 each for Multi-volume reference sets

Courier: email sales@e-elgar.com for a quote
Please include book titles and destination.



How do I know the site is secure?
(Return to top)

Edward Elgar Publishing works to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL), which encrypts information you input. If for any reason you do not wish to use our online order service then please go to our order offline or US Form option for further information or email: sales@e-elgar.co.uk or sales@e-elgar.com in N and S America



How do I track my order once it's been sent? (Return to top)

Please email sales@e-elgar.co.uk or sales@e-elgar.com in N and S America quoting your name, book title, orderid and date of order and we will contact our distributor to trace your order.



How can I order an inspection/examination copy? (Return to top)

Please click on our inspection copy request or US Form option which should provide all the information you need.



How can I order a review copy? (Return to top)

Please click on our review copy request or US Form option which should provide all the information you need



I am an author - how do I claim my author discount? (Return to top)

Edward Elgar authors are entitled to 50% discount off the normal retail price on all publications. The 50% author discount is only available on copies purchased for personal use.

Please remember to provide your name, full delivery address, including postcode, billing address if different and details of how you wish to pay. Full payment is required before books are despatched. Postage is not included.

Please contact Laura Wyer: laura@e-elgar.co.uk

Or authors in North and South America: kwight@e-elgar.com



I am a trade customer - who do I contact to place an order? (Return to top)

Please contact Marston Book Services who distribute all our titles for the UK/ROW customers.


Marston Book Services
PO Box 269
Abingdon
Oxon
OX14 4YN
Tel : +44 (0)1235 465555
Fax : +44 (0)1235 465500

email :
trade.order@marston.co.uk || trade.enquiry@marston.co.uk

Offices are open 8am to 6pm Monday to Friday (excluding UK bank holidays)

If you do not hold a credit account with Marston Book Services and would like to apply please contact:

Wendy Myers
UK Credit Manager
Tel : 01235 465589
wendy.myers@marston.co.uk

Nick Woods
Export Credit Manager
Tel : +44 (0) 1235 465590
nick.woods@marston.co.uk

For our customers from North and South America please contact

dward Elgar Publishing Inc.
P.O. Box 574
Williston, VT 05495-0574
Tel: 800-390-3149 or 802-862-0095
Fax: 802-864-7626
Email: eep.orders@aidcvt.com

If you do not have a credit account with Edward Elgar Publishing and would like to apply, please contact:

Faith Elliott
felliott@aidcvt.com
800-390-3151

Edward Elgar Publishing books are distributed in North and South America by American International Distribution Corp. (AIDC) in Williston, VT. Orders can also be placed, and confirmations received, electronically through PubNet.

Default despatch methods are as follows.
United Kingdom
Europe EC
Europe Non EC
ROW
Securicor Omega Express
Astro Air
Surface Mail
Surface Mail
 


Customers outside of the United Kingdom are encouraged where appropriate to appoint a UK shipping agent. Deliveries within the United Kingdom are free. Shipments outside of the United Kingdom are subject to a carriage charge unless delivery is made to a UK based shipping agent.

Marston Book Services is also an affiliate of PubEasy.com

PubEasy enables customer to check title price and availability information, place orders, check order status and review backorders seven days a week within a secure user friendly internet environment. The information is up to the minute and for booksellers access comes free. All that is required
is your own internet access. For further information or to register please via http://www.pubeasy.com




 
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