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FAQs


• How long will my order take to arrive?

• I have a discount offer-how do I place my order?

• I cannot find the title I am looking for?

• How do I know that the site is secure?

• How do I contact your worldwide agents?

• I wish to send a book proposal - who do I contact?

• I am having trouble placing my order - who do I contact?

• I am a trade customer - can I buy at trade discount?

• I would like more information about the 13 digit ISBN.








How long will my order take to arrive? (Return to top)

Please see follow this link for our despatch options.

Marston Book Services and AIDC can take up to 5 days to process orders at busy times. If you are worried that your order may have gone missing then please email sales@e-elgar.co.uk and we will be able to help you trace your order.
Please provide your order ID, the book title(s) and the date of your order.



I have a discount offer - how do I place my order? (Return to top)

Please do not use our online ordering service but email sales@e-elgar.co.uk and we will be able to help.



I cannot find the title I am looking for? (Return to top)

Please email sales@e-elgar.co.uk and we will be able to help you find the title and provide any further information you may need.



How do I know that the site is secure?
(Return to top)

Edward Elgar Publishing works to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL), which encrypts information you input. If for any reason you do not wish to use our online order service then please go to our order offline option for further information or email: sales@e-elgar.co.uk.



How do I contact your worldwide agents?
(Return to top)

Please follow this link



I wish to send a book proposal - who do I contact?
(Return to top)

Please email submissions@e-elgar.co.uk (UK/ROW) or submissions@e-elgar.com (N and S America)



I am having trouble placing my order - who do I contact?
(Return to top)

Please contact sales @e-elgar.co.uk and we will be able to help you.



I am a trade customer - can I buy at trade discount?
(Return to top)

All booksellers are entitled to a trade discount. Your discount will be established when you open a credit account with our distributor. For further enquiries please email: sales@e-elgar.co.uk



I would like more information about the 13 digit ISBN. (Return to top)

We have provided some basic information about these changes below. If you would like any further assistance please email sales@e-elgar.co.uk and we will do our best to help you.

There is a shortage of ISBNs in some countries and therefore a need to standardise the product identifier across different types of products and around the world.

By 1 January 2007 all trading partners are expected to be ISBN-13 compliant.

ISBN-13 will replace ISBN-10 as the identifier used in trading.
This will bring it in line with the 13-digit European Article Number (EAN) used throughout the world to identify products in other retail and wholesale channels. (The EAN identifier is the non-hyphenated 13-digit number shown on the bar code.)

We will continue to recognise orders placed with ISBN-10, but new books (after January 2007) will only have ISBN-13. All books published from 2006 will be listed in catalogues with ISBN-13 and ISBN-10.You can place your order using either of these ISBNs.

This is a global change, which will have an impact on every segment of book publishing, retailing, and distribution.

Please see these useful links below if you would like further information

Book Industry Communication www.bic.org.uk

Book Industry Study Group www.bisg.org/pi/ and ISBN-13 for Dummies

FAQ from the International Standards Organization www.lac-bac.gc.ca/iso/tc46sc9/isbn.htm
 
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