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Measuring And Improving Productivity In Services
Issues, Strategies and Challenges

Faridah Djellal, Professor of Economics, University of Tours, France and Faïz Gallouj, Professor of Economics, University of Lille 1, France
2008 264 pp Hardback 978 1 84720 269 7 £65.00 on-line discount £58.50

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

Contents: Introduction Part I: Productivity: Definitions and Methods of Measurement 1. A Key Notion in Economic Analysis: Definitions, Measurements, Issues and Controversies 2. The Service Challenge 3. Public Services: A New Challenge 4. Internal Steering, Planning and Design Departments in Public Organizations: The Ultimate Test Part II: Productivity: Determinants and Strategies 5. The Traditional Factors Influencing Productivity 6. Productivity Factors in Services 7. Productivity Factors in Public Services Conclusion Bibliography Index



This book is part of the Services, Economy and Innovation series. To view the rest of the series, please use the link.

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